10 Questions to Ask When Choosing the Perfect RV for Your Family

The first barrier to living the RV life is discovering which type of RV is right for you

A comfortable bed to sleep in after the day spent playing at the lake? A kitchen to prepare your family’s favorite meals? A shower to clean up in after a long day on a hiking trail? A home away from home in all your favorite places?

Fifth-wheel trailer with tow vehicle at Leaf Verde RV Park in Buckeye, Arizona © Rex Vogel, all rights reserved

Do you want a big rig or a camper van? Will you drive a Class A or a bus conversion? Should you explore a Class C, or will a travel trailer work well with your truck? In the beginning, there are lots of questions. Yet asking questions is a good thing!

Class C motorhome at Wahweap RV Park, Glen Canyon National Recreation Area, Arizona/Utah © Rex Vogel, all rights reserved

You’ve decided you want to experience the RV lifestyle. Or maybe your family’s needs have changed and it’s time for an upgrade. With so many RVs to choose from it can be overwhelming. Don’t worry! Ask yourself these questions to help make the decision easier.

Travel trailer at Picacho Peak State Park, Arizona © Rex Vogel, all rights reserved

Do You Have a Tow Vehicle?

If you have a tow vehicle then you’ll want to narrow your search to RVs within your vehicle’s towing capacity. Don’t forget to add the weight of passengers, cargo, and liquids to the dry weight of the RV. You don’t want to fall in love with an RV only to determine that it exceeds your vehicle’s maximum capacity to tow safely.

Toy hauler fifth wheeler and tent trailer at River Run RV Park, Bakersfield, California © Rex Vogel, all rights reserved

How Many Beds Do You Require?

Sleeping arrangements in RVs range from plush king size beds to fold out beds. Think about how many your RV needs to sleep, and also the bedtime routine. Some people don’t mind turning dinettes or sofas into beds every night while others consider a designated pre-made bed for each person a must.

Truck camper at Saguaro Lake, Arizona © Rex Vogel, all rights reserved

Where Will You Camp?

When most people think of RVing they think of campgrounds, but RVs open up a whole world of different types of adventure and exploration. Some RVs are better suited for boondocking or off grid camping with larger holding tanks and generators or solar panels. Perhaps you plan to use your RV to tailgate at sporting events. If your goal is to spend as much time as possible in national and state parks then length will be a consideration.

Boondocking near Quartzsite, Arizona © Rex Vogel, all rights reserved

What Amenities Do You Require?

Some buy an RV because they no longer want to sleep on the ground and want more protection from than what a tent offers. But creature comforts don’t stop at a roof and a bed. RVs are available with numerous amenities including gourmet kitchens and state of the art entertainment centers. Make a list of your most important amenities and prioritize.

Full service site including 50-amp electric service, water, sewer, and cable TV © Rex Vogel, all rights reserved

What Activities Do You Enjoy?

Hobbies and activities will help you narrow down your RV search. Sport utility RVs, or toy haulers, provide space for ATVs, golf carts, and bikes. Since some RVs offer more storage space than others, consider where all that gear will go.

Taking everything with you! © Rex Vogel, all rights reserved

How Much Space Do You REALLY Need?

This is different for every family. Do you plan to use your RV every weekend all summer or for extended trips? Or is it going to be an every once in a while outing? Do your kids need their own bedroom? Do you need your own bedroom?

Scamp travel trailer at Lost Dutchman State Park, Arizona © Rex Vogel, all rights reserved

What Is Your Preferred Floor Plan?

Visit RV shows and dealerships to get an idea of what floor plan will work best for you family. Spend time in the RVs. Sit on the couches. Lay on the beds. Walk into the bathrooms. Imagine cooking in the kitchen. Ask for brochures to take home. Most dealerships are happy to let you spend time in their RVs because they want you to be happy with the RV you choose.

Teardrop trailer at Distant Drum RV Park, Camp Verde, Arizona © Rex Vogel, all rights reserved

Consider Maintenance and Repair

All RVs have maintenance and repair issues from time to time. New models come with a warranty where manufactures and dealerships take care of the repairs for a set amount of time. Pre-owned RVs are typically sold “as-is” meaning all repairs are your responsibly.

Class A motorhome (Diesel Pusher) at Columbia River RV Park, Portland, Oregon © Rex Vogel, all rights reserved

What Is Your Style of Travel?

Do you like moving every night or do you prefer to set up and stay at one campground for a while.

Airstream trailer at The Barnyard RV Park, Lexington, South Carolina © Rex Vogel, all rights reserved

What Is Your Budget?

Just as there is an RV for every lifestyle, there is an RV for every budget. Decide on a budget before beginning your search. Pre-owned RVs are a great option for a limited budget.

Taking it all with you at Whispering Oaks RV Park, Weimar, Texas © Rex Vogel, all rights reserved

Buying an RV will be one of the best decisions you’ll make for your family. At the end of the day or a long weekend, spending time together and creating memories are what is important and that will happen in any type of RV.

Worth Pondering…

Quality is never an accident; it is always the result of intelligent effort.

—John Ruskin

The RV Purchase Experience

How RV dealers can better engage the consumer

If you are a first time RV shopper, you might be surprised—and a little overwhelmed—at the vast number of options available.

Once you have decided on the type of recreational vehicle (travel trailer, fifth wheel, motorhome), you’ll need to consider the length and floor plan that best suits your needs.

Moving from the old to the new motorhome. © Rex Vogel, all rights reserve

There is something for everyone out there and dealers to sell you the RV that is the best fit for your needs.

AVALA, a Rollick Company, recently released the results of their recent survey of 3,000 consumers engaged in the recreational vehicle buying process from 2017-2018.

These results are included in their whitepaper, “The Recreation Shopping Experience: Why Customers Buy and How to Ensure They Buy From You.”

The old and the new at our RV dealer © Rex Vogel, all rights reserve

Four major themes were explored in the survey: Brand consideration and switching, dealer follow-up, satisfaction drivers, and why people leave the market.

While the results of the survey are intended to assist dealers in their sales process, it also holds interest for the RV consumer.

According to the study, 81.2 percent of respondents seriously consider purchasing other brands, 43.1 percent of dealers suggested other brands, and 67.6 percent of respondents purchased the brand they originally inquired about. 

It was an easy decision not to change brands when we decided to upgrade to a new model. © Rex Vogel, all rights reserve

Somewhere along the purchase process, consumers are being persuaded to switch brands. One reason for this is the dealers’ goal to sell the consumer the product that best fits their needs, not necessarily the brand they initially inquired about.

According to the data, the RV buyer took an average of 198 days to make a purchase. This is a long purchase cycle that begins with the initial contact at a dealership. There are many nurture opportunities within that time span.

However, only 57.5 percent of dealers continued to follow up after their initial contact with a potential buyer. And, on average dealers only followed up once with RV consumers following the initial contact.

Inside the new coach © Rex Vogel, all rights reserve

The survey showed that consumers were mostly satisfied with their RV dealer experience in all areas except for price. Price is a challenging topic because it can change over time and due to customization can be difficult to determine a final cost to the consumer.

The survey results suggested that dealers can do a better job of communicating an accurate price early in the relationship so that consumers begin the purchase process with reasonable expectations. Providing an accurate price at the beginning of the process helps the consumer build trust in the dealer and have reasonable expectations. This trust creates brand and customer loyalty.

At Las Vegas RV Resort out new coach is clean again © Rex Vogel, all rights reserve

Areas where customers reported satisfaction included facility cleanliness, product knowledge, staff timeliness and communication, availability to answer questions, and product availability.

The survey found the number one reason consumers decide to no longer purchase a recreational vehicle or to purchase a different brand is because of price. The second most common reason is because they found another brand that better meets their needs.

The snowbird lifestyle at Gila Bend KOA © Rex Vogel, all rights reserve

On a scale of 1 to 5,  5 being the highest, consumers reported that when purchasing a recreational vehicle, the experience ranked a 3.2—about the same as their experience shopping in similar industries (like automotive). This still leaves plenty of room for improvement.

An RV is no small purchase, and the best dealers and manufacturers are run by those who understand what it takes to create a lifelong customer. A connection like this is the result of a total dedication to transparency, integrity, and responsiveness.

You are only as good as you make your customers feel. If you make your customers feel special you will stand out above the crowd.

The snowbird lifestyle at Vista del Sol RV Resort in Bullhead City, Arizona © Rex Vogel, all rights reserve

In the interests of full disclosure, we currently own a 2019 Dutch Star diesel pusher. This is our fifth Newmar motorhome and Midtown RV in Penticton, British Columbia, is our trusted dealer. Yes, great customer service matters.

Worth Pondering…

Without a customer, you don’t have a business—all you have is a hobby.

—Don Peppers